RETURNS AND PERFORMANCE GUARANTEE

We want you to be happy with your purchases, so if something doesn't work out, we want you to know we've got your back. We trust the gear we sell, in fact, we trust it so much you can return it to us with a year from purchase. Purchase anything we sell; try it, ride it, use it, and if you don't like it - send it back within the year!

Here's what you need to know:

• Boards have to be in good condition - they can be used but NOT abused. Items that have wear, discoloration, or damage will not be accepted.
  
  
• Life vests, wetsuits, and clothing items must be unused and tags must still be attached.

REFUNDS, SHIPPING & HANDLING

• Refunds are made to the original payment method or for store credit. (After 30 days, refunds can only be processed for in-store credit)
  
  
• Returns for refund on previous model year products are refunded at the current sale price.
  
  
• Restocking fees (deducted from refunds on returns):
  $75 for all wake foil packages.
  $55 for all individual boards.
  $30 for vests, clothing, and all other soft goods.
  No restocking fee for exchanges. You are responsible for shipping the product being exchanged back to us.
  
  

INSTRUCTIONS FOR RETURNING/EXCHANGING A PRODUCT:

• To start your return, give us a call at (307)-225-3795
• Once we receive the product back we will process the return and send out an exchange or refund the full product value minus the restocking fee.

FINE PRINT

• There is a one year time limit for product returns that meet the above conditions.
• Items not returned in like new condition, including any wear/damage or do not have all original tags and will be rejected or be subject to a significant restocking fee.
• The customer is responsible for return shipping charge on exchanges.
• We are not responsible for returned items until we have signed for them. Please ship your item via Signature Required to ensure it's safe to return whenever possible.
• Any shipments to a customer that are refused without authorization from Phase 5 Surf will be subject to a restocking fee and all shipping and handling costs will be deducted from any associated refund.

TIMELINES

• Returns/exchanges are usually processed within 3-4 business days after receipt. However, during busy times, they can take up to 10 business days. Please contact us if you have not received a status on your return/exchange after 7 days of our receiving it. Please have your order number from your returned package available when you contact us.

DAMAGED OR DELAYED MERCHANDISE

We make every effort to send your order in a safe and timely manner. We use only reputable couriers (usually Fed Ex, Fed Ex Ground, or UPS). If you receive a package that is damaged, please contact our customer service department immediately, within 24 hours of receipt, as shipping damage claims have a limited submitting time. Unfortunately, since we have no control over your order once it has been shipped, we are not responsible for delays in shipping due to FedEx, FedEx Ground, or UPS. Claims for timely delivery must be taken up with the courier service.

PRODUCT DESCRIPTION / IMAGES:

Product images and descriptions are a generalized overview of a specific product. We seek to make product images as accurate as possible, but things like colors can vary depending on your device. Please contact us if you have questions about specifics before placing your order.

PRODUCT WARRANTY:

We sell only the highest quality merchandise and stand behind every product we sell. If you have a problem with an item purchased from us, please email sales@phase5surf.com to obtain information on the warranty procedure for your specific product. Please note that the customer is responsible for all shipping charges on warranty claims.

SHIPPING ERRORS:

We try to provide our customers with the best service and shipping. If you encounter a shipping error that is the fault of our shipping department, please contact us immediately and we will handle the problem as quickly as possible, at our expense. Please note that discrepancies must be reported within 48 hours of receiving the product.